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Company policies

Privacy policy

A. Introduction

  1. The privacy of visitors to our website is very important to us, and we are committed to protecting it. This policy explains what we will do with your personal information.
     
  2. Consenting the use of cookies in accordance with the terms of this policy when you access our website for the first time allows us to use cookies every time you access our website.

B. Collection of personal information

The following types of personal information can be collected, stored and used:
 
  1. information about your computer, including your IP address, geographic location, browser type and version and operating system;
     
  2. information about your visits and use of this website, including reference source, visit duration, page views and navigation paths on the website;
     
  3. information you enter when creating an account on our website - for example, your name, gender, date of birth, email address, delivery address for product purchases and more;
     
  4. information, such as your name and email address, that you enter to set up subscriptions to our emails and / or newsletters;
     
  5. information generated when using our website, including when, how often and under what circumstances you use it;
     
  6. information related to transactions you make through our website, including name, address, telephone number, email address and credit card details;
     
  7. information contained in any communications you send to us by email or through our website, including the content and metadata of the communication;
     
  8. any other personal information you send us.
Before disclosing another person's personal information to us, you must obtain that person's consent to the disclosure and processing of that personal information in accordance with this policy.

C. Use of your personal information

The personal information sent to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:
 
  1. administer our website and our business;
     
  2. customize our website for you;
     
  3. send products purchased through our website;
     
  4. send statements, invoices and payment reminders, as well as collect your payments;
     
  5. send non-marketing commercial communications;
     
  6. send email notifications specifically requested by you;
     
  7. send our newsletter by email, if you have requested it (you can inform us at any time if you no longer wish to receive the newsletter);
     
  8. send marketing communications related to our business or the carefully selected third-party business that we believe will be of interest to you, by mail or, where you specifically agreed to do so, by email or similar technology (you can inform us at any time if not most want more to receive marketing communications);
     
  9. provide third parties with statistical information about our users (but these third parties will not be able to identify any individual user from that information);
     
  10. deal with questions and complaints made by or about you regarding our website;
     
  11. keep our website safe and prevent fraud;
     
  12. verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website's private messaging service); and
     
  13. other uses.
If you submit personal information to our website, we will use that information in accordance with the license you have granted us. Without your express consent, we will not provide your personal information to third parties for the purposes of direct marketing by them or third parties.

D. Disclosure of personal information

Podemos divulgar suas informações pessoais a colaboradores internos, seguradoras, consultores profissionais, agentes, fornecedores ou subcontratados conforme razoavelmente necessário para os fins estabelecidos nesta política.
 
We may disclose your personal information:
 
  1. insofar as we are required to do so by law;
     
  2. in relation to any ongoing or potential lawsuit;
     
  3. to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and credit risk reduction);
     
  4. to the buyer (or potential buyer) of any business or asset that we are selling (or contemplating selling); and
     
  5. to any person we reasonably believe can request a court or other competent authority to disclose that personal information, when, in our reasonable opinion, it is likely that such court or authority will order the disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.

E. International data transfers

  1. The information we collect may be stored, processed and transferred between any of the countries in which we operate in order to allow us to use the information in accordance with this policy.
     
  2. The information we collect may be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: United States of America, Russia, Japan, China and India.
     
  3. You expressly agree to the transfers of personal information described in this section E.

F. Retention of personal information

  1. Esta seção F define nossas políticas e procedimentos de retenção de dados, projetados para ajudar a garantir o cumprimento de nossas obrigações legais em relação à retenção e exclusão de informações pessoais.
     
  2. We will retain documents (including electronic documents) that contain personal data:
    1. insofar as we are required to do so by law;
    2. if we believe that the documents may be relevant to any ongoing or potential litigation; and
    3. to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of preventing fraud and reducing credit risk).

G. Security of your personal information

  1. We will take appropriate technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
     
  2. We will store all of your personal information provided on our secure servers (password and firewall protected).
     
  3. Todas as transações financeiras eletrônicas realizadas através do nosso site serão protegidas por tecnologia de criptografia.
     
  4. You acknowledge that the transmission of information over the internet is inherently insecure and that we cannot guarantee the security of data sent over the internet.
     
  5. You are responsible for keeping the password used to access our website confidential; we will not ask for your password (except when you log in to our site).

H. Changes to our data privacy policy

We may update this policy periodically by posting a new version on our website. You can check this page occasionally to ensure that you understand any changes to this policy. We may notify you of changes to this policy by email or via the private messaging system on our website.

I. Your rights

You can instruct us to provide any personal information we hold about you; the provision of such information will be subject to the following:
 
  1. providing appropriate evidence of your identity (for this purpose; we will generally accept a certified copy of your passport plus an original copy of a service invoice showing your current address).
We may retain the requested personal information to the extent permitted by law. You can instruct us at any time not to process your personal information for marketing purposes. In practice, you will expressly agree in advance with the use of your personal information for marketing purposes, we will offer you the opportunity to not allow the use of your personal information for marketing purposes.

J. Third party sites

Our website may include links to and details of third party websites in its content. We have no control over and are not responsible for the privacy policies and practices of third parties.

K. Cookies

Our website uses cookies. A cookie is a file that contains an identifier (a sequence of letters and numbers) that is sent by a web server to a browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be "persistent" cookies or "session" cookies: a persistent cookie will be stored by a browser and will remain valid until the defined expiration date, unless it is deleted by the user before the expiration date; a session cookie, on the other hand, will expire at the end of the user's session, when the browser is closed. Cookies do not normally contain any information that personally identifies a user, but the personal information we store about you may be linked to information stored and obtained from cookies. We can use session cookies and persistent cookies.
 
  1. The names of the cookies we use on our website and the purposes for which they are used are described below:
    1. we use Google Analytics and Adwords on our site to recognize a computer when a user accesses the site, track users while they browse the site, allow the use of a shopping cart on the site, improve the usability of the site, analyze the use of the site, administer the site, prevent fraud and improve the security of the site, customize the site for each user, target ads that may be of particular interest to specific users.
       
  2. Most browsers allow you to refuse to accept cookies - for example:
    1. in Internet Explorer (version 10), you can block cookies using the available cookie handling cancellation settings by clicking on "Tools", "Internet Options" "Privacy" and "Advanced";
       
    2. in Firefox (version 24), you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu and deselecting "Accept cookies from websites"; and
       
    3. in Chrome (version 29), you can block all cookies by going to the "Customize and control" menu and clicking "Settings", "Advanced" and "Site settings" and then selecting "Block third-party cookies" in “Cookies and site data” section.
 
Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
 
  1. You can delete cookies that are already stored on your computer - for example:
    1. in Internet Explorer (version 10), you must delete the cookie files manually (see instructions on the browser website to do so);
       
    2. in Firefox (version 24), you can delete cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history", clicking "Show cookies" and then "Remove all cookies ”; and
       
    3. in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu and clicking “Settings”, “Advanced”, “Clear browsing data” and then selecting “Delete cookies and other data of sites and plugins ”before clicking on“ Clear browsing data ”.
       
    4. Deleting cookies will have a negative impact on the usability of many websites.
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